The Permissions and Features Review for Application Is Complete Next Well Verify Your Business

Before yous tin submit a Facebook application for review, yous must create the Facebook application and connect LiveAgent with Facebook. The procedure is described in this guide.

LiveAgent needs special permissions with advanced access to fetch and create wall posts and to fetch and respond to individual messages and comments. Only standard admission to these permissions is given to every awarding by default, therefore you lot will need to request advanced access and submit your awarding for approval by the Facebook team kickoff.

If you are an administrator of the Facebook App standard access to the post-obit permissions is enough. This guide applies only if you need to allow other LiveAgent administrators who are not also set as administrators of your Facebook app connecting your Facebook app.

In your Facebook developer panel navigate to the" App Review > Permissions and Features", search for and request advanced admission for the following 8 necessary permissions required by LiveAgent:

• Business organization Asset User Contour Access
• pages_manage_engagement
• pages_manage_metadata
• pages_manage_posts
• pages_messaging
• pages_read_engagement
• pages_read_user_content
• pages_show_list

There are also 3 additional permissions that are not mandatory, but are related and might be helpful:

• Human being Agent (provides the ability to reply to Facebook messages from LiveAgent within vii days, the standard limit is 24 hours)
• instagram_basic (allows your app to read an Instagram account profile's info and media)
• instagram_manage_comments (provides the power to fetch and reply to comments and mentions from your Instagram business relationship continued to your Facebook business relationship)
  

Note that all these advanced access permissions might crave a Business organisation Verification, without verifying your business your awarding review will exist nearly likely declined. Individual verification might not be enough.

After requesting advanced access for all needed permissions, navigate to the "App Review > Requests" department in the menu, and edit your pending asking​​​​​.

You must complete all steps and fill in the details for each of the requested permissions before you can submit them for review. Once all the checkmarks representing the review requirements are blue, the push " Submit for Review" at the bottom of the page will become active and you will be able to submit the app for review.

Nosotros've prepared for you case instructions for every app review section, you tin find them all below later in this guide.

Instance instructions for every app review section

Into the text area you tin insert the following text:

The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages.
After somebody writes a post, comment or message to Facebook page, it should appear in the LiveAgent awarding as a new ticket inside a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
ane. Inside LiveAgent, click "Configuration" on the left-hand side menu in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" nether "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the post-obit permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Nugget User Profile Access.
four. Then on the "Facebook pages" screen you can connect your Facebook folio via the "Connect" button.
5. A login dialog to Facebook will open in a new window.
6. Fill in the login credentials and so click "Log in."
7. Adjacent, a list with available Facebook pages will open.
8. Select the Facebook folio you want to connect and connect it with LiveAgent by clicking the "Connect" push button.
9. Now the Facebook page should be connected with LiveAgent.
10. Head over to your Facebok folio on Facebook.com
11. Click on the "Send message" button and write any message to your Facebook page.
12. Become back to LiveAgent's "Tickets" screen and your message will appear here in the course of a ticket.

You can exam it hither:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Into the text surface area you can insert the following text:

Nosotros need this permission to be able to react to and reply to comments posted past other pages or users nether our posts.
The LiveAgent application can connect with Facebook pages to fetch folio posts, comments and letters. After somebody writes a post, comment or message to Facebook page, it should appear in the LiveAgent application every bit a new ticket inside a few seconds. Merely users that are logged in tin can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-hand side bill of fare in the main awarding screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
three. In this section you lot need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with avant-garde access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business organization Nugget User Profile Admission.
4. So on the "Facebook pages" screen you can connect your Facebook page via the "Connect" push button.
five. A login dialog to Facebook will open up in a new window.
half-dozen. Fill in the login credentials and then click "Log in."
vii. Side by side, a list with available Facebook pages will open.
viii. Select the Facebook page y'all desire to connect and connect information technology with LiveAgent by clicking the "Connect" button.
9. Now the Facebook folio should be connected with LiveAgent.
ten. Head over to your Facebok page on Facebook.com
xi. Find any post on your page and try to write a comment.
12. Go back to LiveAgent's "Tickets" screen and you can now encounter your comment in the form of a ticket.
xiii. Open the ticket with your bulletin, press "Like", and hit the "Respond" button to respond to the fetched comment.

You can test it here:
- url: https://support.mycompany.com/agent
- username: back up@mycompany.com
- password: LiveAgent007

Tape your ain video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which yous tin can find at the stop of this guide and insert it into the file expanse. Facebook reviewers do not accept only our general videos.

Into the text area you lot tin insert the following text:

Nosotros need this permission to create, edit and delete comments posted by the page, users, or other page.
The LiveAgent awarding tin can connect with Facebook pages to fetch folio posts, comments and messages. Afterwards somebody writes a mail service, comment or message to Facebook page, it should appear in the LiveAgent application as a new ticket within a few seconds. But users that are logged in tin can connect Facebook pages with LiveAgent.
1. Within LiveAgent, click "Configuration" on the left-hand side menu in the principal awarding screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" nether "Facebook."
3. In this section you demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Contour Admission.
4. Then on the "Facebook pages" screen y'all tin can connect your Facebook page via the "Connect" button.
five. A login dialog to Facebook will open in a new window.
6. Fill in the login credentials and so click "Log in."
7. Next, a list with available Facebook pages will open.
eight. Select the Facebook page you want to connect and connect it with LiveAgent past clicking the "Connect" button.
9. Now the Facebook page should be connected with LiveAgent.
ten. Head over to your Facebok page on Facebook.com
11. Find whatsoever post on your page and try to write a comment.
12. Get back to LiveAgent's "Tickets" screen and yous tin can now see your comment in the form of a ticket.
13. Open up the ticket with your message and striking the "Reply" push to respond to the fetched annotate.

You tin examination information technology here:
- url: https://support.mycompany.com/agent
- username: back up@mycompany.com
- countersign: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which y'all can find at the cease of this guide and insert it into the file expanse. Facebook reviewers practise not take merely our general videos.

Into the text expanse you can insert the post-obit text:

We need this permission to read information about accounts and likewise to subscribe and receive webhooks about activity on the Page.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. Subsequently somebody writes a mail service, comment or message to Facebook folio, it should appear in the LiveAgent application every bit a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
one. Within LiveAgent, click "Configuration" on the left-hand side carte in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this department you demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with avant-garde access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Access.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
v. A login dialog to Facebook will open in a new window.
6. Fill up in the login credentials and and then click "Log in."
seven. Next, a list with available Facebook pages will open.
8. Select the Facebook page you want to connect and connect it with LiveAgent by clicking the "Connect" button.
9. At present the Facebook page should exist connected with LiveAgent.

You lot can test it here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_connect.mp4 which you lot can find at the terminate of this guide and insert it into the file expanse. Facebook reviewers do not accept just our full general videos.

Into the text area y'all tin can insert the following text:

Nosotros need this permission to create, edit and delete content posted on the page (posts, videos, photos.)
Users that are logged in can post statuses to pages via the LiveAgent application. Merely users that are logged in can post anything to Facebook.
ane. Click the "New" tab in the top section of awarding screen.
two. Select Compose Facebook post.
3. Select which page y'all want to post on (shown only if at that place are more pages.) three. Write whatever y'all want to share with your audience.
4. Click Send.

Yous can exam information technology here:
- url: https://support.mycompany.com/amanuensis
- username: support@mycompany.com
- countersign: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you can find at the end of this guide and insert it into the file expanse. Facebook reviewers do not have just our general videos.

Into the detailed description (1st.) text area y'all tin can insert the following text:

LiveAgent application reads from letters of continued Facebook pages and allows human agents to answer to customer messages.

Into the exam and reproduce (2nd.) text area you lot tin insert the post-obit text:

LiveAgent application is non a chatbot, information technology is a tool for man operators to simplify communication with customers over multiple channels in one awarding. The LiveAgent awarding can connect with Facebook pages to fetch folio posts, comments and messages. Webhooks are used to fetch page messages. After somebody writes a post, comment or message to Facebook page, information technology should announced in the LiveAgent awarding as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
ane. Within LiveAgent, click "Configuration" on the left-hand side menu in the primary application screen.
two. From the "Configuration" screen click "Facebook" and "Application setup" nether "Facebook."
3. In this department y'all demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced admission - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Access.
4. Then on the "Facebook pages" screen you tin can connect your Facebook page via the "Connect" button.
5. A login dialog to Facebook volition open in a new window.
6. Make full in the login credentials and then click "Log in."
7. Next, a listing with bachelor Facebook pages will open.
8. Select the Facebook page you desire to connect and connect it with LiveAgent past clicking the "Connect" button.
9. Now the Facebook page should be connected with LiveAgent.
10. Caput over to your Facebok page on Facebook.com
11. Click on the "Send message" button and write any bulletin to your Facebook page.
12. Go back to LiveAgent'southward "Tickets" menu item and your message will appear here in the form of a ticket.
thirteen. Open up the ticket with your message and click the "answer" link at the bottom to respond to your message.

You lot tin test it hither:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your ain video similar to the file VIDEO_FB_LA_fetching_messages.mp4 which you tin can notice at the end of this guide and insert it into the file area. Facebook reviewers practice non have only our general videos.

Into the text surface area you can insert the post-obit text:

We demand this permission because information technology is required by pages_manage_posts permission. We need it to create, edit and delete content posted on the page.
Users that are logged in can post statuses to their continued page via the LiveAgent application. Merely users that are logged in can post annihilation to Facebook.
1. Click the "+" icon in the top right corner of the awarding screen.
2. Select Compose Facebook postal service.
iii. Select which page you want to postal service on from the listbox (shown but if there are more than pages.)
4. Write whatsoever yous want to share with your audition.
5. Click Send.

You can test it here:
- url: https://support.mycompany.com/agent
- username: back up@mycompany.com
- countersign: LiveAgent007

Record your own video like to the file VIDEO_FB_LA_share-post-sub.mp4 which you can find at the stop of this guide and insert it into the file surface area. Facebook reviewers exercise non accept just our general videos.

Into the text area you lot tin insert the following text:

We need this permission together with pages_manage_posts and as well with pages_manage_engagement permission to delete posts and comments posted past other Pages or users.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. After somebody writes a post, comment or bulletin to Facebook folio, it should appear in the LiveAgent application as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-mitt side carte in the main awarding screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" nether "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the post-obit permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Access.
4. Then on the "Facebook pages" screen you tin connect your Facebook page via the "Connect" push.
5. A login dialog to Facebook will open in a new window.
six. Fill in the login credentials so click "Log in."
7. Side by side, a list with bachelor Facebook pages will open.
8. Select the Facebook page you lot desire to connect and connect it with LiveAgent by clicking the "Connect" button.
nine. Now the Facebook page should be connected with LiveAgent.
10. Head over to your Facebok page on Facebook.com
xi. Observe whatever post on your page and try to write a comment.
12. Go back to LiveAgent's "Tickets" screen and you can now come across your comment in the form of a ticket.
xiii. Mark this ticket every bit selected then delete information technology past pressing the "Delete" push button.

Y'all can test it here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you lot can find at the end of this guide and insert it into the file surface area. Facebook reviewers practise non have just our general videos.

Into the text area you can insert the following text:

Nosotros demand this permission to read and brandish list of Pages a person manages to connect chosen 1 into LiveAgent awarding. The list of Pages should be displayed later on a click on the connect button in the LiveAgent awarding.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and letters. After somebody writes a post, annotate or bulletin to Facebook page, it should appear in the LiveAgent application as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-paw side carte in the master application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
three. In this department you lot need to connect a Facebook app created in developers.facebook.com/apps, with the post-obit permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Admission.
4. And so on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
five. A login dialog to Facebook will open up in a new window.
6. Fill up in the login credentials and so click "Log in."
7. Side by side, a listing with available Facebook pages will open.
8. Select the Facebook page you desire to connect and connect it with LiveAgent past clicking the "Connect" button.
9. At present the Facebook page should be continued with LiveAgent.

You can test it here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Tape your own video similar to the file VIDEO_FB_LA_connect.mp4 which you can detect at the end of this guide and insert it into the file area. Facebook reviewers do non take just our general videos.

That's it. Northwardow just wait until Facebook approves your application and you will be able to fetch Facebook wall posts, messages, and comments equally tickets and reply them directly from each ticket. It tin can take several days to get a response from Facebook. Y'all tin bank check your pending request in the Facebook developer panel in the "App Review > Requests" department.

The fastened videos are likewise bachelor on YouTube at these links:

• VIDEO_FB_LA_connect
• VIDEO_FB_LA_fetching-messages
• VIDEO_FB_LA_share-post-sub.

The last one is also a preview of how you will exist able to respond to messages, comments, and posts on your connected Facebook page.

Unfortunately, the Facebook review team stopped accepting our generic videos, and you are required to record your own screencast video and submit it with your application review. Facebook published a guide for recording the screencast, so for a successful app review, it is advisable to follow their recommendations.

If you are struggling to pass the review, nosotros recommend you to look into the option of migrating your LiveAgent installation to our cloud and leaving the hassle of Facebook application review to us. Don't hesitate to contact our sales team by email or online chat for a customized offer.

Updated: Apr 01 (16 days ago)

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Source: https://support.liveagent.com/704852-How-to-submit-Facebook-application-for-review

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